Privacy Policy

PoliBridge ("PoliBridge," "we," "us," or "our") provides an AI-powered virtual receptionist platform that answers inbound calls, captures lead information, schedules appointments, generates call summaries, routes calls, and integrates with third-party communication and calendar services. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website and services (the "Services").

• Account information — name, agency name, email, password.
• Contact information — business addresses, contact preferences.
• Phone numbers — numbers provisioned to or used with the Services, including caller phone numbers.
• Call recordings — audio of inbound and outbound calls handled by the platform.
• Call transcripts — text transcriptions generated from call audio.
• Appointment information — scheduling details and calendar metadata.
• Billing information — payment method details processed by our payment provider, plan and invoice history.
• Usage analytics — feature usage, call volume, performance metrics.
• Device and browser information — IP address, browser type, operating system, log data.

• Provide, operate, and maintain the Services.
• Process subscriptions and billing.
• Route inbound and outbound calls.
• Generate call summaries and transcripts.
• Schedule and manage appointments.
• Improve platform performance and develop new features.
• Provide customer support and respond to inquiries.
• Detect, prevent, and address fraud, abuse, and security issues.

Calls handled by the Services may be recorded, transcribed, analyzed, summarized, and otherwise processed using artificial intelligence and machine learning technologies in order to deliver the receptionist, scheduling, routing, and reporting functionality. Customers are responsible for providing any disclosures or obtaining any consents required by applicable law in the jurisdictions where calls are made or received.

We rely on trusted third-party providers to deliver the Services. These may include:

• Stripe — payment processing and subscription billing.
• Twilio — telephony, SMS, and phone number provisioning.
• Retell AI — AI voice and conversation infrastructure.
• Google Calendar — appointment scheduling integration.
• Email delivery providers — transactional and notification email.
• Analytics providers — product and performance analytics.

These providers process data only as necessary to provide their services to PoliBridge and under contractual confidentiality and security obligations.

We retain account, call, and usage data for as long as your account is active and as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and are reviewed periodically.

We use administrative, technical, and physical safeguards designed to protect information, including encryption in transit, role-based access controls, audit logging, and provider isolation. No system is perfectly secure, and we cannot guarantee absolute security.

Depending on your jurisdiction, you may have rights to access, correct, delete, port, or restrict processing of your personal information, or to object to certain uses. To exercise these rights, contact us at the address below.

We use cookies and similar technologies to operate the website, remember preferences, maintain sessions, and measure usage. You can control cookies through your browser settings; some features may not function without them.

The Services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time. Material changes will be communicated by posting an updated version on this page and updating the "Last updated" date.

Questions about this Privacy Policy can be sent to privacy@polibridge.com.